ConnectMinds Scotland

Employee Communications | Digital | Experience | Impact

Date & Time: 5. March 2020 from 9.30am - 3pm

Venue: RBS Gogarburn​​, Edinburgh

Next MindMeet dates: 4. June / 10. September / 3. December

Agenda highlights, notes and references

Challenges not discussed on the day

Please post the challenges that weren’t discussed at the session on Workplace

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RBS: Re-drawing the map in the name of simplification

RBS are in the final stages of selecting a new and simpler solution to replace large parts of their employee facing channel landscape / comms ecosystem. The key objective is to improve the employee experience by trimming, reducing, clearing out and having less places to go. The deadline is tight: go live planned for November this year.

At this stage, there are a few critical questions that need to be addressed; and what better audience to put them to than you. So here the questions we will be exploring:

1. We’ve shortlisted two suppliers. We have been impressed so far and they have provided what RBS consider to be adequate references. So what are the key questions we should be asking them to ensure that they’ll be able to deliver on our requirements?

2. Due the tight timescales (go-live November 2020) we’re focusing on our must-have requirements. What features / functionally would you expect to be included in a MVP intranet?

3. Our aim is to finally deliver a single intranet for NatWest Group and decommission the four platforms that are currently owned by teams within the business. What would it take for someone to convince you to shut down your platform and migrate to theirs?

References & resources

Slides & presentations

• Can be downloaded via WeTransfer. (Get in touch if you are unable to access that way).

Reading, listening & watching

• NN Group: Every Intranet Needs (article about 20 years of intranet evolution)

• The Intrazone: podcast by Microsoft

• 2toLead (Richard Harbridge) Free insights on Microsoft tools; deployment and usage

• Everyday guide to O365 groups - by Matt Wade

Tools & technologies

• Interact Intranet software

• Oak Intranet software

• Unily Intranet software

• Periodic table view (interactive online tool) by Matt Wade

• Staffbase (Employee app - website has many useful use cases)

Vendors, agencies & consultants

• Wintra Analytics - small Copenhagen based agency focusing on analytics for the internal channels and behind the Intranet Performance Indicator / Web Performance Indicator

Possible topics for future sessions

The perfect employee app

The number of employee apps - bespoke, "best-of-breed" or introduced alongside enterprise platforms by vendors such as Microsoft, IBM and Salesforce has grown significantly in the last 12-24 months. I recently did a quick count and found more than 70 different apps catering specifically for employee populations in large organisations. 

This market and its products was immature when we last zoomed in on it a couple of years ago. We revisit the topic, discuss the merits and applications in your organisation - if you have any apps. What has been transformative? What is popular? What is less successful? And if you have not integrated employee apps as part of your digital employee ecosystem, what is the reason?

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