Making new connections across an organisation full of historical divides takes a high level of trust - on many levels: trust in the potential new connections and their usefulness to you; trust in leaders and you have to trust it all to be worth your time

How can we support leaders in instilling a ”culture of trust”?

And subsequently build on this and evolve a "culture of connectedness"; one where people feel connected to each other in a hybrid environment? And what roles should HR, IT and Communication play respectively in helping the business succeed with this?

Should folks in SoMe, Marketing, [...] play a part? We approach the tonic from various different angles.

-> “Senior leaders & digital requires your digital leadership”

-> What’s our role in supporting the digital efforts, communications and messaging of leaders on the digital channels; not merely “getting it out there”, but helping them on the essential journey to becoming true digital leaders.

-> Alignment of the message; from the strategic vision and throughout the enterprise

-> Is the organisation’s digital workplace “fit for purpose”?

-> Are we leveraging the full potential of the tools we have?

-> Task automation & process optimisation

-> Yammer and other similar channels: created for great interaction - or for distractions and noise?

-> Distributed online collaboration at scale.

We have spent years trying to map out the “journeys” of first customers and most recently our colleagues. The journeys we ‘ve come up with invariably reflect what we think they should do and how they should behave in our ecosystem - but the hard lesson has been that they all misbehave… We cannot identify, let alone control is their chosen journey to the destination. What we can identify are ”the moments that matter” and a thing we can control are the various “touch points” they have to interact with to get there. How do we best leverage those to improve the employee experience?

A new onboarding experience

-> How do we welcome new hires when it is impossible to meet them in person?

-> How do we best coordinate the efforts and communicate about it?

-> Can we make an impact in the longer run in relation to e.g. recruiting and retention?

How can organisations become truly and meaningfully social on social media - to the benefit of both the organisation and the employee?

-Leadership & management styles in the digital organisation

-Effective ways of communicating in times of ongoing crisis and perpetual change

-Data ethics & privacy

-Team design & development in a hybrid workplace reality

-Automation, targeting & personalisation

-Managing instability

-Purpose driven focus, marketing & communication

-The role of AI in our specific contexts